Customer Relationship Management

Customer Relationship Management



Glide CRM takes sales force automation to new level, with an array of cloud-based tools that give you the power to score more wins, increase productivity, and keep the pipeline filled with solid leads.
You can make the most of every customer interaction, creating personalized customer service with more responsive, more intuitive, more flexible support and deliver exceptional brand experiences across email, mobile, social, web, and more.

Grow sales by providing reps with a complete view of your customers and their needs
Turn more prospects into customers with effective sales and opportunity management
Boost customer satisfaction with faster response times and improved problem solving
Make faster, more informed sales decisions with access to real-time, accurate data

Track all your customer information and interactions in one place. Track the effectiveness of your marketing campaign with Glide CRM, making every lead a quality lead.

Fully integrated customer relationship management solution designed for any company size.
Enhanced control across the sales process with up-to-the minute sales lead tracking and management.
Improve sales force productivity and streamline communications and improve efficiency.
No software. No hardware. No speed limits.
Easy to learn, easy to use. No frills, no complexity.
Quick time to benefit, including rapid implementation, reduced learning curve.

Get More Leads

Build your own lead generator to improve conversion rates and grow your sales.

Lead Management, make smarter decisions about where to invest your marketing dollars. Track your leads from click to close, while optimizing your campaigns across every channel.
Marketing Automation, Create, deploy, and manage effective online campaigns with marketing automation. Generate and qualify leads, shorten sales cycles, and demonstrate marketing accountability.
Sales Data, Get the right sales data at the right time with Data.com. Connect with key decision makers faster. Easily plan territories. And increase sales and marketing productivity with the latest, most accurate data.
Partner Management, Build and empower your partner network with Partner Community. Connect directly with channel partners to share goals, objectives, and activities in a secure, branded location.

Close More Deals

No matter the size of your company we can help you to close more deals.

Contact Management, have a complete view of your customers, key contacts, customer communications, and internal account discussions.
Opportunity Management, get all the details on your deals stage, products, competition, quotes, and information you need to close every sale.
Sales Collaboration, get the resources you need to close more deals, faster. Find experts, access competitive information, and track deals wherever you are.
Sales Performance Management, set metrics-based goals, give coaching notes, provide continuous feedback, and amplify winning behaviors with real-time recognition and rewards.

Satisfy Your Customers

Faster, smarter customer service that will increase loyalty, retention, and satisfaction.

Always-on Customer Service, give your customers the answers they need, whenever they need them. Providing customer with options to access 24/7 support.
Personalized Service, meet customer expectations by providing personalized service that goes above and beyond what your competitors can deliver.
Multichannel Support, support your customers where they live with multichannel support from the traditional, such as phone and email to the expanding social-media outlets to hear their opinions about your brand.
Faster Support, Provide faster customer support to satisfy your customers and save your company money. Resolve cases quickly and easily is what Cloud CRM is all about.

Customer Analytics

Now you can get the insights you need and uncover every opportunity at the speed of your business

Explore any combination of data, get answers instantly, and share with your team. From any device, anywhere, faster than ever before.
Deliver new insights to your business users wherever, and whenever they want them. Uncover every opportunity at the speed of your business.
Securely deliver any business data, from any source via cloud service. Up and running instantly; managed simply.
Build any analytic dashboard for any business need. Through a rich, responsive analytic platform you can customize, connect, and deploy quickly.

Be the leader in your field with GLIDE industry specific features

Stay competitive and drive growth with GLIDE ERP from GLIDE SOLUTIONS Take advantage of the extensive industry functionalities, best practices, and processes built into GLIDE. Choose from GLIDE industry-specific solutions and get ready to your core operations, seize new opportunities, and sharpen your competitive edge.
Facilitate and enhance customer engagement across all channels
Improve financial performance and gain real-time organizational insight
Drive growth in new markets and develop innovative products and services
Streamline logistics, services, manufacturing, and workforce processes


Leads and Sales Pipeline Management
Account & Contact Management
Sales Activity Tracking
Standard Reports and Charts
Web Mail with Email Templates
Calendaring & Task Management
Google Apps Integration
Send SMS Messages
Mobile web access
Unlimited Email support (48 hours response time)


Teams and Role permissions
Product & Services Management
Quotes, Sales Orders & Invoices
Email Campaigns and Customer Surveys
Content Library (Attach documents)
Custom Dashboard & Charts
Configurable Workflows
Capture Email & Website leads
API for Application Integration
Advance Customisations (Paid)
Unlimited Email support (24 hours response time)
Unlimited Phone Support (M-F 8:30-6:30 GMT+8)


Account & Contact Management
Support Activity Tracking
Standard and Custom Reports
Web Mail with Email Templates
Calendaring & Task Management
Google Apps Integration
Send SMS Messages
Mobile web access
Teams and Role prmissions
Product & Services Management

Manage Service Contracts
Track Service Requests
Email Campaigns and Customer Surveys
Content Library (Attach documents)
Custom Dashboard & Charts
Configurable Workflows
API for Application Integration
Advance Customisations (Paid)
Unlimited Email support (24 hours response time)
Unlimited Phone Support (M-F 8:30-6:30 GMT+8)


Project Management
Leave Management
Purchase Orders and Vendor Management
Deliveries and Inventory Management
Bills, Payment and Receipts
Sales Target and Commission
2 sandbox instances
Higher File Upload Storage
Assigned Technical Account Manager
API for Application Integration
Advance Customisations (Paid)
Unlimited Email support (24 hours response time)
Unlimited Phone Support (M-F 8:30-6:30 GMT+8)


5 sandbox instances
Unlimited Email support (4 hours response time)
Unlimited Phone Support (24x7)
Unlimited File Upload Storage

 

Glide CRM Features

Customer Management

Glide CRM is a cloud-based CRM application that includes sales, customer service, marketing analytics and reporting. This breadth allows you to manage the full customer lifecycle in one environment, access relevant ERP data to help win customers, manage future sales opportunities, and deliver exceptional customer service.

Marketing Management

Plan, execute and monitor multi-channel marketing campaigns with Glide CRM. This crucial operations tool provides digital asset management, resource management, project management, budget and cost tracking, creative approval processing, capacity planning, and analytics. Enhance marketing lifecycle management to help marketing, sales, and service make faster, more effective decisions.

Sales Management

Increase business profitability and customer satisfaction with tools to manage the entire sales process from tracking leads to managing sales orders.

Simplify sales order entry by providing full view of your customers and product’s stock
Turn more prospects into customers with effective sales and opportunity management
Boost customer satisfaction with faster response times and efficient delivery of product
Make faster, more informed sales decisions with access to real-time, accurate data

E-commerce

Reduce the cost of order administration, increase brand exposure to a wider audience, and get to market quicker. With Glide e-Commerce, you'll be able to better meet your customers' needs and enhance your company branding and market presence. You can interface e-Commerce with Glide CRM and with external systems, giving you the highest degree of flexibility and configurability at the lowest cost.

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